FAQ
1
How do I
place a custom order?
Easy.
Just browse the shop, find the scent that speaks to your mood, and add it to your cart. When you're ready, head to checkout and follow the steps—secure payment, fast processing, and good vibes included.
Need help or have a question before ordering? Hit the contact page or send us a message. We got you.
2
Payment
& Shipping
Payment
We accept all major credit and debit cards, Apple Pay, Google Pay, and secure checkout methods. Your info stays safe, always.
Shipping
We currently ship within the U.S. All orders are processed within 3–5 business days and shipped via USPS or UPS, depending on your location.
Once your order is on the way, you’ll get a tracking number straight to your inbox.
Need something specific? Just reach out—we’re happy to help.
3
Secure Ordering
& Payment Options
Your privacy matters. Every order placed through our site is protected with SSL encryption to keep your info safe and secure from start to finish.
We accept:
• Visa, Mastercard, Amex, Discover
• Apple Pay & Google Pay
• Shop Pay (if enabled)
• Secure checkout via Wix Payments or PayPal (if you're using either)
No sketchy stuff. No data sharing. Just smooth, safe shopping.
4
Returns
& Refunds
At Candid Mood Fragrances, each candle is hand-poured with care, intention, and a whole lotta mood. Because of the nature of our products, all sales are final.
We do not offer returns, exchanges, or refunds — but if your order arrives damaged or incorrect, don’t worry! Just email us at [your email] within 3 days of delivery with a photo, and we’ll make it right.
Please Note:
-
Return shipping (if approved) is the customer’s responsibility.
-
Refunds are only issued for damaged or incorrect items.
-
We are not responsible for misuse, candle performance in varied environments, or delays caused by shipping carriers.
We appreciate your understanding — and your support of this small, soulful business.